Digital Employee Experience (DEX) has taken over IT conversations in 2025, and for good reason. With hybrid work models, AI-driven automation, and zero-trust frameworks shaping the modern workplace, businesses are laser-focused on optimizing every digital employee touchpoint. But one key component still flies under the radar: printing.
While IT teams are optimizing endpoint management, network performance, and AI-powered collaboration tools, printing is still an afterthought—until something goes wrong.
The result? Employees lose valuable time on broken printing workflows, IT teams are bogged down in troubleshooting, and DEX initiatives fall short of expectations.
A great DEX strategy ensures that technology disappears into the background. Whether users are sending emails, joining video calls, or printing documents, everything should work instantly.
Meanwhile, as IT teams are expected to keep up with AI-driven IT automation, replace legacy infrastructure with hybrid and multi-tenant setups, and implement robust authentication across devices, delivering consistent experiences across distributed workforces is increasingly challenging.
DEX is an employee's perception of their interactions with workplace technology, including software, hardware, and online platforms, focusing on task efficiency and collaboration. In the End User Computing space, thought leaders like Jed Ayres and ControlUp champion DEX solutions.
When it comes to improving DEX, the "less obvious" is key—outdated technology frequently causes dissatisfaction among employees, especially if you're on the IT team burdened with resolving Intune issues and spooler crashes in HP printers as the rest of the org comes to a halt.
Printing is not just an occasional task—it’s a core operational necessity—that more often than not ruins employees' days when they're in the midst of most important tasks: processing patient records, financial statements, legal contracts, and transactional reports.
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Most enterprises are still running print environments designed for the 2000s. They rely on:
This overlooked, outdated area then tends to result in a fragmented, frustrating experience that slows employees down and creates endless work for IT. Print management isn’t just a hardware issue—it’s a core DEX problem.
How to Instantly Improve DEX by Focusing on Printing
1. Automate Print Management to Reduce IT Overhead
One of the biggest pains in enterprise IT? Printing issues clogging up help desk queues.
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Most organizations still rely on traditional print drivers, which need constant updates and troubleshooting. In environments like Citrix, VMware, and Microsoft RDS, these drivers frequently cause spooler crashes, print failures, and major performance slowdowns.
| Enterprise Printing Challenges | ScrewDrivers Solutions |
| ✖️ Driver incompatibilities between Windows versions, OS updates, and multi-vendor printer fleets create an unstable environment. | ✔ Universal print driver virtualization eliminates the need for vendor-specific drivers. |
| ✖️ Printer drivers cause registry bloat and performance issues in VDI environments, impacting session stability. | ✔ Session-aware print redirection ensures that VDI and RDS users always have access to the correct printer—without requiring local drivers. |
| ✖️ “Driver hell” forces IT teams into constant break/fix cycles, slowing down productivity. | ✔ Dynamic driver matching prevents spooler crashes by intelligently handling compatibility across all OS. |
| ✖️ Print failures take too long to ID and resolve, leading to increased IT support tickets. | ✔ Live monitoring and auto recommendations to troubleshoot print jobs, network printers, and endpoints |
ScrewDrivers provides real-time monitoring for enterprise printing, giving IT teams visibility into print infrastructure performance and increasing ROI and longevity of hardware and IT resources.
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VPN printing is slow, unreliable, and a security risk. Hybrid and remote employees often struggle with printer access, failed print jobs, and latency issues because traditional print solutions weren’t built for distributed workforces and the complexities of 2025.
| Enterprise Printing Challenges | ScrewDrivers Solutions |
| ✖️ VPN dependency slows down print job processing and causes frequent failures. | ✔ VPN-free, cloud-based print transmission ensures secure printing from anywhere without slow connections. |
| ✖️Remote workers often struggle with unstable connections, causing print jobs to get stuck or fail. | ✔ Dynamically assigning stable print paths based on location and network conditions. |
| ✖️ No access to corporate network printers when working remotely. | ✔ Intelligent printer mapping automatically assigns the nearest corporate printer, even in remote settings. |
| ✖️ Personal printers introduce compliance risks and security vulnerabilities. | ✔ Centralized print policy enforcement blocks unauthorized personal printers for compliance. |
With employees working from home, public co-working spaces, and unsecured networks, print security has become a top-tier cybersecurity concern. Traditional print workflows rely on direct IP printing, local spoolers, and legacy print servers—all of which introduce security vulnerabilities.
| Enterprise Printing Challenges | ScrewDrivers Solution |
| ✖️ Unencrypted print jobs can be intercepted, leading to data breaches | ✔ TLS 1.2+ encryption fully secures print jobs during transmission and at rest, eliminating interception risks |
| ✖️ Unauthorized employees may gain access to confidential print jobs in environments with shared printers | ✔ Role-Based Access Control (RBAC) ensures that only authorized personnel can print, release, or access sensitive documents |
| ✖️ Lack of visibility into print activity makes security audits and compliance tracking difficult | ✔ Detailed audit logs provide visibility into who printed what, when, and where in compliance with GDPR, HIPAA, SOC 2, and others |
The Result: Stronger data protection and compliance without complicating the user experience, allowing businesses to secure their print environment without disrupting workflows.
Tricerat ScrewDrivers modernizes print management by making it driverless, intelligent, and fully integrated into enterprise IT ecosystems.
With Tricerat ScrewDrivers, printing is no longer a DEX liability—it’s a DEX enabler. By reducing support tickets, enabling proactive monitoring, centralizing management, and enhancing security without user friction, ScrewDrivers is transforming the way IT teams approach enterprise printing.
In 2025 and beyond, DEX leaders can’t afford to ignore the impact of printing—and thanks to Tricerat ScrewDrivers, they won’t have to.
